SimpliGov Introduces Service Management for the Full Life of a Government Case
SACRAMENTO, CA / ACCESS Newswire / October 14, 2026 / SimpliGov, the government operations platform that helps agencies
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SACRAMENTO, CA / ACCESS Newswire / October 14, 2026 / SimpliGov, the government operations platform that helps agencies design, run, and improve how their programs operate, today announced Service Management. The new solution brings together every workflow, note, and document tied to a constituent or business into a single record, so agency staff can act instead of piecing together information from spreadsheets and systems, sometimes going back years.
SimpliGov built Service Management for government work that doesn’t end with a single transaction: cases that renew, reopen, and carry on for years. A missing piece means the person waiting on a decision that shapes their life – a critical housing benefit, a new business permit – waits longer. CRM and service desk tools are built to close things out, a sale or a ticket. Service Management is built for work that keeps coming back.
Key capabilities include:
- Full history from day one. For agencies that have been running their operations on SimpliGov, records don’t start empty. They populate from the historic submissions and workflows agencies have already processed.
- One, always updated, record. Notes, documents, related accounts, and a full change history live together, and new submissions flow into the right record without re-keying.
- Records defined by the program. Program managers decide what information each record holds and update it as policies change, with no custom development or IT project.
- Section-level access and enhanced privacy. Agencies control who sees each part of a record, so sensitive programs can share cases safely.
Programs that share records across departments often handle sensitive information, such as employment, health, or family details. With Service Management, staff across different departments and programs can work the same person’s case, each seeing only the sections and information their role allows. Every view and change is logged automatically.
“Agencies told us that running individual workflows well was a strong start to improving their operations. But what they needed next was visibility across their programs and services,” said Jill Schornack, Chief Product and Technology Officer, SimpliGov. “Service Management takes agencies from efficient individual services to coordinated service delivery. Staff get the full story on every person they serve in one place now and in the future, however long the case lasts.”
Planned additions to Service Management include a Resident Portal that provides a single entry to track all active applications and interactions. Residents will be able to see where their case stands without calling in, and if an application or workflow stalls, they’ll be able to take the next step themselves, such as supplying missing information or responding to a request.
Service Management is currently available in private preview. To learn more and join the waitlist, visit simpligov.com/platform/service-management.
About SimpliGov
SimpliGov helps government agencies deliver the services communities depend on by automating how work moves across systems, teams, and departments.
Government programs often rely on multiple systems that were never designed to work together. As a result, critical processes like applications, approvals, document reviews, and payments are frequently coordinated manually, leading to delays, backlogs, and operational risk.
SimpliGov addresses this challenge by connecting forms, systems of record, and external data sources, and automatically routing work through the steps required for a program without relying on custom development or large-scale transformation projects.
For more information, visit simpligov.com.
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